What To Look For In A Fleet Roadside Assistance Service
Posted on: 8 October 2020
Roadside service isn't just for individuals. It's also a necessity if you own a delivery business and have a fleet of vehicles to maintain.
1. Battery Jumps
A dead battery can put your drivers behind schedule, which will have a domino effect on your clients and other operations. Having roadside service on-call can turn a major fiasco into nothing more than a short delay. Most roadside service providers can provide jumpstart services. Just make sure they use a separate jumper battery, especially if your fleet consists of larger vehicles or electrical hybrids. Jumping from another car isn't as dependable.
2. Emergency Fuel Delivery
Your drivers should always make sure they are gassed up before starting a route, but accidents happen. Unforeseen traffic or a failed fuel gauge could leave a driver stranded on the side of the road. A roadside service vehicle can bring your driver just enough gas to get them to the next station or fuel depot, thus preventing late deliveries.
3. Tire Changes
A blown tire is an inconvenience at any time, but it can be a major problem on your fleet vehicles. Due to liability reasons, your drivers may not be allowed to change the tires. Another issue is if you have large vehicles with over-size tires, as these may require special expertise or tools to change properly. Choose a roadside service that can handle the tires on your vehicles. Many services even carry air compressors, in case all your driver needs is a quick air up.
4. Tow Services
No matter how well you maintain your fleet, a breakdown can still occur. Don't leave your driver stranded, wondering who to call. Roadside services that also provide towing are a must for any fleet. Verify that the service you choose has the proper equipment to tow your vehicles, particularly if your drivers use box trucks or semis.
5. Freight Exchange
Another issue with a total breakdown is what to do with the freight that was on the vehicle. You can always send another driver out in a different vehicle to pick up the freight, but this can delay two routes and you may not even have a driver available. If freight is an issue in your business, choose a roadside service that can perform freight exchange and move the freight onto a new truck. Many services will even pick up a rental vehicle and bring it to your driver for the exchange.
Contact a roadside assistance service to find out how they can benefit your fleet.
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